You Can't Make This Stuff Up

Yesterday I was returning home from the ATD Conference in Denver and participated in a unique customer experience that I suspect will make a good case story someday. We start with the rental car shuttle dropping me off at the baggage claim, which meant schlepping all over the airport to find ticketing. The airline I was on was new, had one gate, and minimal signage, so there was extra schlepping involved. Once I found it, checked my bag an got my boarding pass, SCORE!!! I was TSA Pre-Check. 

For the uninitiated, this meant that I got to go through the security line without removing my shoes, laptop, jacket and additional hassles related to the security checkpoint. HUZZAH!!! I was psyched.

I'd made a point of getting to the airport two hours early so I could spend some time relaxing and typing up my notes from the conference. TSA Pre-Check would expedite my getting to the gate and give me a bit of extra time to savor the Caribou Coffee I'd planned to procure. It was a Thursday morning, so the airport was relatively quiet. Things were going along as anticipated when I got to the security area to read a prominent sign that said, "No TSA Precheck at this Checkpoint". No biggie, I thought. The line is short, so this should go quickly.

Not so much. Little did I know what I was in for.

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