Yesterday I was returning home from the ATD Conference in Denver and participated in a unique customer experience that I suspect will make a good case story someday. We start with the rental car shuttle dropping me off at the baggage claim, which meant schlepping all over the airport to find ticketing. The airline I was on was new, had one gate, and minimal signage, so there was extra schlepping involved. Once I found it, checked my bag an got my boarding pass, SCORE!!! I was TSA Pre-Check. 

I'd made a point of getting to the airport two hours early so I could spend some time relaxing and typing up my notes from the conference. TSA Pre-Check would expedite my getting to the gate and give me a bit of extra time to savor the Caribou Coffee I'd planned to procure. It was a Thursday morning, so the airport was relatively quiet. Things were going along as anticipated when I got to the security area to read a prominent sign that said, "No TSA Precheck at this Checkpoint". No biggie, I thought. The line is short, so this should go quickly.

Not so much. Little did I know what I was in for.

About five years ago I attended a higher ed workshop where the panelists introduced MOOCs (Massive Online Open Courses) and were discussing their potential impact on higher ed. There was a note of panic in their voices, because, after all, MOOCs are free and the mooc providers were "giving learning away", which might interrupt the revenue stream (read cash cow) in higher ed. The MOOC providers continued to publish, and the learners kept learning. You can read some interesting stats about them in Class Central's 2015 analysis of MOOC trends.